Privacy Policy
Effective Date: June 2026
Karratha Property Services (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, contact our office, or engage our services.
Information We Collect
We may collect personal information including:
- Name
- Postal address
- Property address
- Email address
- Telephone number
- Details relating to requested services
- Property maintenance information
- Photographs or documents provided by you
- Payment and invoicing information
- Website enquiry information
- How We Collect Information
We collect information when you:
- Submit an enquiry through our website
- Contact us by phone, email, SMS, or social media
- Request a quotation
- Engage our services
- Provide information relating to a property or maintenance request
- Communicate with our staff, contractors, or representatives
- How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations
- Schedule and perform maintenance services
- Communicate regarding appointments and work orders
- Send invoices and payment reminders
- Provide customer support
- Improve our services
- Meet legal and regulatory obligations
- SMS Communications
By providing your mobile phone number, you consent to receiving SMS messages relating to:
- Appointment confirmations
- Technician arrival notifications
- Job status updates
- Quotation follow-ups
- Service reminders
- Customer service communications
- Invoice and payment notifications
Message frequency may vary depending on your service requirements.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact our office directly
We do not sell or share your mobile number with third parties for marketing purposes.
Disclosure of Information
We may disclose your information to:
- Employees and contractors performing services on our behalf
- Property owners, tenants, or property managers where relevant to the services requested
- Professional advisers including accountants, legal advisers, and insurers
- Government authorities where required by law
We do not sell your personal information.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Information may be stored electronically, in cloud-based systems, or in physical records maintained by our business.
Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.
Requests may be submitted using the contact details below.
Website Usage
Our website may collect standard internet and usage information such as IP addresses, browser types, and website activity to improve website functionality and user experience.
This information is generally collected in an aggregated and non-identifiable form.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
- Karratha Property Services
- 46 Goshawk Circle Nickol WA 6714
- Phone: 0448 186 450
- Email: admin@karrathapropertyservices.com.au
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and become effective immediately upon publication.
